Return Policy

Returns

30 day Policy:  Items can be returned if they meet the requirements below and it is within 30 days.  If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items:  Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or credit card.  It may take some time before your refund is officially posted.  You may need to contact your bank or credit card company since there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at mcknittey@mcknittey.com.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at mcknittey@mcknittey.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will provide a credit for purchase of another McKnittey item.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should mail your product to: 223 Spring St., Eureka Springs, AR 72632

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.