Questions, Policies & Procedures

Is shopping at McKnittey secure?

Payments and information are secured through Shopify. All stores powered by Shopify include Level 1 PCI Compliant web hosting and shopping cart software.

Who is the shipping company?

We ship via the United States Postal Service as our default carrier. We try to ship everything as inexpensively as possible. If you need it priority or overnight, please let us know so we can accommodate you.

Can I pick up my order from you?

Absolutely. Let us know what time and date you would like to come by and we will have your order ready for pick up.

When will my order arrive?

We ship on Mondays and Thursdays. Shipping time is dependent on the region you live in and the rate you select at checkout. You will be provided with a tracking number upon shipment.

I live in a country other than Canada or the USA. Can you ship to me?

Absolutely. Our shipping page cannot calculate international shipping without hiring an entire logisitics team. If you will email us at, we will be happy to calculate shipping for you and payment through PayPal.

What is your return policy?

Please see our Return Policy by following this link: